BDMEDI • OxygenConcentratorBD

Privacy Policy

This explains how we collect, use, share, and protect your information when you visit oxygenconcentratorbd.com, purchase or rent products, or request service/repair.

1) Who we are

Controller/Operator: BDMEDI (OxygenConcentratorBD)

Website: oxygenconcentratorbd.com
Email: info@bdmedi.com
Hotline: +880 1711‑633404
Address: 20, Noyabari, 100 Feet, Madani Ave, Natun Bazar, Dhaka, Bangladesh

We supply, rent, and service medical equipment (e.g., oxygen concentrators, CPAP/BiPAP, wheelchairs) with delivery and support across Bangladesh.

2) Scope of this Policy

This Policy applies to information we collect through the Site, by phone/WhatsApp/SMS/email, in person, and during delivery, installation, rental, service, and repair activities. It does not cover third‑party websites or services that we do not control.

3) Information we collect

We collect information in three ways: (a) you provide it to us, (b) we collect it automatically, and (c) we receive it from third parties (e.g., payment providers, couriers).

A. Information you provide

Account & identity: name, profile name, password, date of birth (if required), national ID/Passport (for rentals/KYC where applicable).
Contact details: phone numbers, email addresses, billing and delivery addresses, emergency contact.
Order & rental: items purchased/rented, quantities, accessories, delivery notes, preferred schedule.
Medical/health information (optional): prescription details, oxygen flow requirements, physician info; collected only with your knowledge and consent for safe setup; we are not a healthcare provider.
Service/repair: device model & serial, usage hours, error codes, fault description, photos/videos, service history, warranty/RMA.
Communications: your messages and call notes across channels, and your marketing preferences.
Documents: receipts, delivery notes, rental agreements, consent forms.

B. Information collected automatically

Technical data: IP address, browser, device identifiers, OS, language, referrers.
Usage data: pages viewed, time on page, clicks, search terms, error logs, feature interactions.
Cookies & similar tech: first/third‑party cookies, pixels, local storage for functionality, analytics, security, and (if enabled) advertising.

C. Information from third parties

Payment providers: transaction status, masked card details or mobile wallet references; we do not store full credentials.
Logistics partners: tracking numbers, delivery confirmation, proof of delivery.
Service vendors: diagnostic reports and repair outcomes.
Analytics/ads (if enabled): aggregated insights about campaign performance and Site usage.

4) How we use your information

Provide products and services: process orders/rentals, verify identity (where required), delivery/installation, service & repairs.
Customer support: inquiries, technical guidance, warranty and returns.
Safety and suitability: with consent, review health details to recommend equipment; coordinate with your clinician if you ask.
Payments: process payments and refunds via secure gateways; prevent fraud.
Business operations: inventory, invoicing, logistics, accounting, and tax compliance.
Improve Site/services: performance monitoring, issue fixing, analytics and QA.
Marketing (optional): offers and service reminders when you opt in; you can opt out anytime.
Legal & security: enforce terms, protect against misuse, comply with laws and lawful requests.

Legal bases (where applicable): consent; contract performance; legitimate interests (e.g., customer service, security); legal obligations (e.g., tax, bookkeeping); and vital interests in limited situations (e.g., contacting an emergency number you provided).

5) Sharing your information

We share information only as needed to deliver our services and as required by law:

Within our group/brands (BDMEDI & OxygenConcentratorBD operations)
Payment processors and banks
Couriers and delivery partners
Service technicians and authorized service centers
IT/hosting, analytics, and advertising partners (if enabled)
Professional advisors (auditors, accountants, lawyers)
Government, regulators, and law enforcement when legally required

We do not sell your personal information.

6) International data transfers

Our Site and partners may be located inside or outside Bangladesh. Your information may be processed in countries with different data rules. Where required, we take steps to ensure an adequate level of protection.

7) Data retention

We keep personal information only as long as necessary for the purposes described above, including to meet legal, accounting, or reporting requirements. When no longer needed, we securely delete or anonymize the data.

8) Your rights & choices

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete information (where no longer required and no overriding legal basis exists)
Restrict or object to certain processing (e.g., direct marketing)
Withdraw consent at any time where processing is based on consent
Data portability (receive a copy in a commonly used format, where applicable)

To exercise these rights, email info@bdmedi.com or call +880 1711‑633404. We may verify your identity before responding.

9) Security

We implement reasonable technical and organizational measures to protect your information, including HTTPS (TLS) encryption, access controls, password management, and staff training. However, no method of transmission or storage is 100% secure.

10) Cookies and similar technologies

Enable core Site functions (cart, checkout, login)
Remember your preferences
Perform analytics to improve services
(If enabled) deliver or measure advertising

You can manage cookies via your browser settings and (where available) our cookie banner. Blocking some cookies may impact Site functionality.

11) Communications & marketing

Transactional messages: order, delivery, service, and safety notices via email/SMS/WhatsApp/phone.
Marketing messages: only if you opt in; you can unsubscribe anytime.

12) Third‑party services & links

Our Site may link to third‑party websites or integrate services (e.g., payment gateways, analytics). This Policy does not apply to those parties; review their policies for details.

13) Children’s privacy

Our Site and services are intended for adults (18+). We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us so we can delete it.

14) Health information notice

We may ask for limited health‑related information only to recommend suitable equipment, configure devices safely, or fulfill a physician‑directed order. We do not sell or use health information for advertising and we do not create medical records. Always consult a licensed clinician for diagnosis or treatment.

15) Changes to this Policy

We may update this Policy from time to time. The ‘Last updated’ date shows the latest revision. Material changes will be highlighted on this page and, where appropriate, notified by email or Site notice.

16) Contact us

Note: This Policy is provided for general informational purposes and does not constitute legal advice.